私隱政策聲明_EN

Introduction

1. This Statement is made by China Mobile Hong Kong Limited (“we” or “CMHK”) in accordance with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (“Ordinance”).​

2. This Statement explains our policy and practices in the collection, use, transfer and access of customers’ personal data. For the purpose of this Statement, the term “personal data” shall have the meaning as interpreted in the Ordinance.​

WHY WE COLLECT YOUR PERSONAL DATA?

3. We collect your personal data from time to time for the sake of providing you with our products or services. The personal data to be collected include but are not limited to:​

I. Your identity information, such as Hong Kong  Identity Card, Mainland Travel Permit for Hong Kong and Macao Resident, passport, etc.;​

II. Your current location;

III. Account details, including account numbers, service numbers or user accounts;​

IV. Payment details, including credit card and banking information;

V. Contact details, including name, telephone numbers, fax numbers or email address of your contact/emergency contact; and​

VI. Mac address and unique identifier of your device (IMEI/android ID/IDFA/OPENUDID/GUID, SIM card’s IMSI information); ​

You are not obliged to provide your personal data to us, but we may not be able to provide you with the required products and services if you are unwilling to do so.​

4. In order to enhance your customer experience, further personal data may also be collected on a voluntary basis such as profile image, age, date of birth, gender, health, etc.. We will indicate in relevant forms or application whether to provide the required personal data is mandatory.​

5. Moreover, data submitted by you during the use of any product or service provided on this platform may also be collected indirectly in an aggregated and anonymous manner.​

6. If you are under the age of 14, you should not use Dr. HK; if you are aged between 14 and 18, your information should be completed by your guardian.​

HOW DO WE USE YOUR PERSONAL DATA

7. Your personal data may be used for one or more of the following purposes:

I. Registering you as our user and creating a personal card, verifying your identity in the Dr. HK App and Dr. HK module of MyLink App;​

II. Processing your applications for using our products or services in the Dr. HK App and Dr. HK module of MyLink App;​

III. Providing you with the services of online appointment with doctor, online/in-person doctor consultation, medicine delivery, and the payment platform;​

IV. Keeping you informed of the latest news about our services and products;

V. Marketing and promoting in the manners set forth in Paragraph 10 hereof after having obtained your consent;​

VI. Comparing your data with those collected for other purposes from other sources including third parties to enhance your customer experience;​

VII. Conducting internal demographic study and analysis;

VIII. Designing and improving products and services to cater your needs;

IX. Handling your enquiries, complaints and feedbacks;

X. Supervising and managing our daily business;

XI. Communicating with you by email, phone, mail or other means;

XII. Billing;

XIII. Processing payment instructions;

XIV. Collecting non-payments of your account (including engaging debt collection agents and civil proceedings) and credit checking;​

XV. Seeking legal advice and filing legal claims or defenses in legal proceedings;​

XVI. Preventing and investigating fraud and other criminal activities;

XVII. Making disclosures as permitted or required by laws, regulations and court orders of any jurisdiction, and/or required by any government, regulatory or law enforcement authorities;​

XVIII. Viewing your personal account information (including but not limited to your name, gender, address, etc.) and managing your personal account (including but not limited to updating your personal information, changing password, subscribing/unsubscribing direct marketing data, etc.) after you have registered as a user in the Dr. HK App and Dr. HK module of MyLink App;​

XIX. Electronically storing your medical records deriving from appointments and consultations through this product.​

XX. Helping you to make and manage appointments with doctors;

XXI. Sending medication reminders (schedule and dose, etc.) to you;

XXII. Handling enquiries, complaints and/or suggestions sent by you (including but not limited to those via application, website and/or mail);​

XXIII. Collecting your feedback, including surveys about application (including but not limited to those via app, website and/or mail);​

XXIV. Improving application and our products and services;

XXV. Regular management, operation, maintenance and support of application;

XXVI. Sending application notification and/or push notifications to your handheld electronic device and//or related mail as described above;​

XXVII. Sending you direct marketing information with your authorization and consent and pursuant to our privacy policy; and​

XXVIII. Any other incidental or associated purposes relating to the aforesaid and/or any other purposes which you may agree from time to time.​

8.
Image Usage​

We understand that you may choose to upload images, including profile pictures or images within our application. We respect your privacy rights and are committed to handling these images with care. ​

私隱政策聲明_EN​

私隱政策聲明_EN